FREQUENTLY ASKED QUESTIONS
Yes, absolutely! At Wig Whimsy's, what you see is what you get. We take great care to ensure that all product images accurately represent the color, length, texture, and style of the item you’ll receive. Every wig or bundle is photographed in-house under natural lighting to showcase its true quality.
Once your order is successfully placed, a sales receipt will be automatically emailed to the address you provided at checkout. You can also view and download your receipt by logging into your account on our website and visiting the Order History section.
If you didn’t receive your receipt or need a copy resent, feel free to contact our customer service team—we’ll be happy to assist you!
Check Our Return Policy: Ensure your item qualifies for return. We accept returns on items that are unused, unopened, and in their original condition. For hygiene reasons, we cannot accept returns on wigs or hair products that have been worn or opened.
Request a Return: Contact our customer service team at [your email/contact form link] within [X] days of receiving your order. Please include your order number and a brief explanation of why you’re returning the item.
Return Authorization: Once your return request is approved, we’ll send you a return authorization (RA) number along with detailed instructions on how to return the product.
Ship the Item: Carefully pack the item in its original packaging and ship it back to us. Please use a trackable shipping service to ensure your return reaches us safely.
Refund or Exchange: After we receive and inspect the returned item, we will process your refund to your original payment method, or if you prefer, we can assist with an exchange.
